Customer Relations Manager | Elderly Living

Customer Relations Manager x 3 | Elderly Living

Permanent | Birmingham

Competitive base salary plus commission

Monday to Friday

Job Summary

Our client have a Group of Private Care Homes across the Midlands they require 3 Customer Relations Managers for their properties around Birmingham which are premium brands, you will be part of a team that values empathy, dedication, and professionalism.

The business provides a warm and welcoming home for their residents.

You will be responsible for:

As a Customer Relations Manager, you’ll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals.

Ensuring occupancy, average weekly fee and funding mix targets are met at the care home through the creation and implementation of effective localised tactical marketing plans.

You will be handling all enquiries to the home, for their conversion to a sale and completing the customer transaction including the effective negotiation of fees and signing of contracts.

The role will require you to attend the care home, present at meetings, deliver training workshops and identify, build up, train and motivate the team within the care home to achieve targets.

Your sales and marketing expertise will be essential in driving occupancy in their homes, planning and executing external events.

You will have:• Proven experience in business development, sales, or a similar role, within the healthcare industry.• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.• A passion for working with the elderly and enhancing their quality of life.

For further information and to apply please email jgregson@compassltd.co.uk or call on 0239 387 4319

CCS | Compass Corporate Services is a division of Compass Holding group and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.